Frequently Asked Questions

1. Is it possible to place a single order for multiple people?

Yes! Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order.

2. I received an access card with an access code - how can I order my photos?

If you have received a access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."

3. I received an email with login information - how can I order photos?

After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.

4. Where can I see the status of my order?

The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."

5. How long will the delivery take?

The delivery time depends on the payment, the products you’ve ordered, and delivery method. The payment must be confirmed before your order can be processed. Retouching orders generally take 7 business days (usually less). For more complicated or custom requests, it make take longer.

6. Is the logo (watermark) going to be removed from the image?

Of course! The watermark is only used to protect our work against illegal downloads.

Any other questions? Give us a call at our San Diego studio - 619-232-3020